About System Error Log

The System Error Log contains a listing of system errors. Click an error link to view the entire error log.

You can search by error type or date, and specify how many errors you want to display per page.

Access the System Error Log tool

Select System Error Log from the Admin Tools menu on the minibar.

ErrorID Uniquely identifies an error. Use this field to search for a specific issue or to report a specific issue to the Desire2Learn help desk.
Error Groups related errors. Use this field to search for a list of errors of the same type.
IP Identifies the IP an error came from. Use this field to investigate information technology issues, such as firewall issues.
URL Allows you to find errors in specific tools or areas of the system. Use this field to search for errors in a specific tool or area, for example, \content\myfiles\.
User Identifies errors that affect a given user. Use this field to help troubleshoot errors for a specific individual. For example, an individual making a help desk call.
Role Identifies errors that affect a given role. Use this field to quickly find and trouble shoot errors affecting a specific role.
Error Type
- 401 Not authorized errors resulting from users trying to access pages that they don't have permission to access.
- 404 Page cannot be found errors used to find broken links.
- 500 External system errors resulting from server setup problems or tool dependencies.
Sort By Specify which field to sort results based on.
Errors/Page Specify how many errors to view per page.